Refund policy

RETURNS 

Within 30 Days. 


Online orders- If you are not completely satisfied with your order, we will gladly accept returns for a store credit, within 30 days of the items being shipped to you. Items ineligible for return include Food Items, Socks, Dogs Beds, Gift Cards, Special Order Items and Sale items. 

Must include original packaging and be in new condition: Items returned to us must be in their original packaging and in a re-sellable condition. We reserve the right to reject returns that do not meet this criteria. 

If your order is deemed unfit for return because it is not in its original selling condition, we will notify you to let you know that no refund will be issued. The customer can then choose from the following options:

  1. The product will be shipped back to the customer, shipping cost responsibility of the customer; or
  2. The item can be donated 

 

If your return adheres to the above criteria please email us to notify us that the order will be returned. Please note shipping cost to return the item is the responsibility of the customer and a 10% restocking fee will be deducted from your credit, unless the item received was deemed to be faulty or damaged. 


Canadian Online Return Instructions:

1. Please email us to notify us of the return and reason for return at hello@hoxtonhome.com 

2. Once your return is authorized you can send the item back to us when the carrier of your choice at the cost of the customer. 

3. Carefully pack the order up ensuring the contents cannot move and have a buffer between the outside walls of the box - items damaged in return transit are not eligible for a refund. 

4. Drop the package off at the nearest Canada Post depot or alternative carrier within 5 business days. 

Once your return is received at the store we will review the contents to ensure they meet our return policy requirements outlined above. Once approved we will issue a store credit and notify you via a confirmation email. 


Store Returns - Items purchased through our brick and mortar location can be returned within 30 days of the purchase date for a store credit or exchange. Items must be in original selling condition complete with their original packaging and a proof of purchase is required (digital receipts only). Food Items, Gift Cards, Socks, Dog Beds, Special Order & Sale Items are ineligible for a refund or exchange. 

Any textiles including hats, scarfs, throws, blankets and cushions must be exchanged within 24hrs of purchase.